1. We can deliver anywhere in the continental US at the customer's convenience.   
2. We charge $1.10-$1.30 per loaded mile one way.
3. We use "MAPQUEST" to determine the distance from the dealership to the point where the customer takes delivery. Our address is 4500 Apple Avenue, Muskegon MI 49442.
4. We use a bonded delivery service and provide insurance on the RV until the customer takes delivery.
5. Trade in's can be picked up at the time of delivery and returned to the dealership for a fee of $1.30 - 1.45 per loaded mile.

1. After payment and the recall clearance documentation have been received by the Registrar of Imported Vehicles an Inspection Form will be mailed which details what must be done to bring your vehicle into compliance.
2. It is your responsibility to complete the necessary modifications within 45 days.  You may have the modifications done by the mechanic or garage of your choice.  However, we recommend that you contact the Original Equipment Manufacturer to discuss appropriate parts or warranty issues.  Make sure you keep receipts for parts and labor, to present at the inspection, along with Form 1, Form 2 and the recall clearance letter.
3. The RIV has contracted with Canadian Tire, with 470 locations across Canada, to perform our federal inspections.  In many cases, Canadian Tire can perform certain modification work, as well as performing the provincial inspection.
4. When you pass the inspection, the inspection centre will stamp your Form 1, that you will have to present to the provincial or territorial licensing authority, which may require additional testing.
5. Within approximately one week of passing the federal inspection, we will send you a new Canadian Certification label with instructions on where to affix it to your vehicle.
6. If the vehicle fails the inspection, you'll have to pay additional charges for another inspection.  If the vehicle cannot pass the inspection within the 45 days, it will have to be exported back to the United States.
7. If you are having trouble meeting the 45-day deadline or other questions, we may be able to help.  Contact us at info@riv.ca or 1-888-848-8240.

Registrar of Imported Vehicle fees

The fees for the RIV program are:

1. Vehicles entering the RIV program with a form 1
   $195.00 + GST and QST for vehicles entering through a port in Quebec
   $195.00 + GST for vehicles entering through a port in any other province
    
2. Vehicles entering the RIV program with a form 3 (parts)
   $70.00 + GST and QST for vehicles entering through a port in Quebec
   $70.00 + GST for vehicles entering through a port in any other province
    
3. Reactivation fees for suspended files
   $52.50 for all ports excluding Quebec
   $56.44 for all Quebec ports

The methods of payment have not changed.   There are still 4 ways to pay:

1. On-line payment (Visa or Master Card)
2. Cheque or Money Order to be mailed along with your form to:
        REGISTRAR OF IMPORTED VEHICLES
        405 THE WEST MALL
        TORONTO  ON  M9C 5K7
        (Please note that personal cheques are placed on a 10 day bank hold)
3. Debit Card for importers that visit the RIV office between 8:30 a.m. and 4:30 p.m. (EST)
4. Cash for importers that visit the RIV office between 8:30 a.m. and 4:30 p.m. (EST)

Numbers you'll need

Registrar of Imported Vehicles
1-888-848-8240
Fax: (416) 626-0366
info@riv.ca

Hours of service
Mon. to Fri.: 7:00 a.m. to 12:00 midnight (EST)
Sat. and Sun.: 7:00 a.m. to 5:00 p.m. (EST)

Canada Border Services Agency
In Canada: 1-800-461-9999 (English) ; 1-800-959-2036 (French)
Outside Canada: (506) 636-5064 (English) ; (506) 636-5067 (French)
www.cbsa-asfc.gc.ca

International RV Delivery Service

·         We can deliver to any "Port City" in the continental USA at the customer's convenience.   

·         We charge $1.30 - 1.45 per loaded mile one way to the Port City.

·         We use "MAPQUEST" to determine the distance from the dealership to the "Port City" where the Customer's Over sea's Freight Agent takes delivery.

·         We use a bonded delivery service and provide insurance on the RV until the Customer's Over Sea Freight Agent takes delivery.

·         We have several International Shipping Agents that we recommend for deliveries around the world.

Below are recommended International Agents:

·         These agents will provide the initial shipping quote.

·         After the "Quote" is accepted, these agents will schedule space on a ship, reserve any containers, "Flat Racks" needed for the shipment and schedule where and when the RV needs to be delivered to the port to meet the preparation schedule and the loading schedule to meet the "Departure" date of the ship. 

Dealership provides:

·         MSO

International Shipping Agent provides:

·         Dock Receipt (needed to deliver trailer to Steamship Line)

·         These agents will also negotiate insurance rates, if needed.  It is preferable for the customer to retain insurance for the voyage.